If we look at the complaints registered with the Citizens' Advice Bureau about payday loan firms, around 76% of complainants filed cases for a refund or compensation. You could also need to seek a refund. If you have taken a payday loan against your name and you want to seek compensation, you may want to find out if you quality to file a complaint.
Here are instances where you qualify for a payday loan refund.
Reasons You Can Seek A Refund Or Compensation
Customers may seek compensation or a refund for a number of reasons. According to research studies, about 30% complaints are about lenders who take out money via a recurring payment. About 20% customers filed complaints that fraudulent loans were taken out in their names. Below are some of the common reasons you may file a complaint about a payday loan lender.
Lenders have to verify a customer's identity before issuing loans. Unfortunately, the verification is not done very carefully. As a result, many customers end up filing cases that loans were taken out in their names. If this has happened to you, contact the lender right away. If they don't seem to help you, go to the Financial Ombudsman Service.
As far as calls or text messages goes, it is difficult to decide what is considered harassment. Lenders are not supposed to make a call or send you a message after 8pm; however, if they do, you can sue them.
Typically, the collection of payday loan repayments is done through CPA. It authorizes the lender to make a request for money to your bank. But they are meant to spell it out as well as explain the way you can go about canceling payday loans. Besides, they let you know prior to taking money out. Here it is important to note that some lenders keep trying all day long if the money is not deposited in their account in the morning, which means you, the customer, may be charged a good amount of money.
Unclear Repayment amount
Make sure the repayment amount is clearly mentioned on the lender's website. On some lenders' sites, you can find sliding scales that you can use to know the total cost of your loan. You can go for a refund if the repayment amount is not clear.
Your financial situation
Lenders consider a lot of factors, such as your age, employment, mental health, income, credit history and income before giving money out. If they have not done the checks and you can't afford the repayments, you ask for a refund.
If you are finding it hard to repay your loan, the lender is supposed to work with you to come up with an arrangement. For instance, if you have a good repayment plan in mind, they shouldn't charge further interest and other charges.
In short, if you have faced any of these problems with your payday loan, you may want to let the lender know. If you don't get a reasonable response, you should take your case to the Financial Ombudsman. This authority will decide if you deserve a payday loan refund or compensation after carefully reviewing your case.
It is best to use the services of a financial firm specializing in claiming payday loan refunds. They make the entire claims process a hassle-free one helping from the start to the end. This include filling out the application form right up to referring your case to the financial Ombudsman. However, you need to hire a company that knows what you are doing as well as one that won't mount your debts further by way of processing fees.