When your customer reaches the cashier of your shop, you may focus on their wallets and the banknotes inside the wallet. You want to get the money from them, right? You want to earn money for the business, right? But if you just focus on the money without pay attention to care for the personal needs of your customers, your business can hardly grow.
This will surely affect the reputation of your business and it will lower the incentive for other people to purchase from your business. If you locate you store in a small district, the spread of the message within the district may be even faster than on the Internet! Therefore, it is always important to keep customers happy.
There are different ways and approaches that you can work on. For instance, you may offer your customers with some bonus coupons. With the presence of the coupons, the customers can purchase with a certain discount in the second time.
If they have this coupon in hand, they will always try to use it instead of keeping it in the wallet all the time. If you are a customer and you receive such a coupon you also want to use it, right? Therefore, set an expiry date for the discount coupon. This can shorten the time for the customers to think before they make the second purchase.
You should also try to give your customers a bonus coupon. The coupon can keep them interested in your business. They know that they can enjoy a discount if they use the coupon. And you should also give an expiry date for the coupon. If you give a life-time coupon to them, they may really not purchase from you for years. This will make you fail to achieve the purpose of keeping your customers in the sales network all the time.
If you are going to give the products to your customers in the cashier, use both hands. Many large stores will hire some rude staff which cannot provide good service to the customers. As a result, these angry customers will look for small stores because they think that they can get better attention and care in the small stores. If you disappoint them again, they will surely not purchase from you anymore.
If you know that your customers will purchase every 60 days, you can make a reminder after 30 days of their purchase to remind them. And then 7 days before another 60 days you can make the reminder again.
To conclude, it is very important for a business owner to figure out ways to keep their customers happy. If you can provide quality service to them, they will remember your business and they will help promote your business by mentioning your business positively to their friends. This is really important to keep your business in the right track. Therefore, you should never miss any chances to show good quality of service and care to your customers and turn them to your loyal customers.
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