A troubling amount of reports have surfaced about an apparent issue with the Galaxy A8 (2018). Users in the Samsung forum are complaining about a strange loudspeaker sound cutout after the February update. The issue can be observed mostly when the phone is being charged, but not only.
The cutoffs happen when listening on the loudspeaker only – be it a phone call, video, music or a ringtone. There are no cutoffs when using the earpiece, headphones or a Bluetooth speaker. Hardware resets and factory rests don’t seem to help. Also, a user on the forum has concluded that the problem occurs even when the phone isn’t charging – the battery needs to be almost fully charged and the stuttering will most certainly happen.
This has lead to a conclusion that the issue has something to do with the current level of the battery charge. Unfortunately, there’s no workaround for now and Samsung has suggested customers send their devices for repair. Some users have reported that they’ve indeed sent the phone for a repair and returned with the bug still in place.
So for now, all affected users can do is wait until Samsung tackles the matter with an OTA update as obviously, this is a software issue. And we hope that the OEM will officially acknowledge problem fast as it is becoming widespread.