The South Korean government has asked Samsung to extend to its Galaxy Note7 refund period, which expired this Monday, September 19.
According to the Korean Agency for Technology and Standards – which oversees product safety and recalls – the company’s plan to remove faulty Note7 units from the market is inadequate.
Samsung Galaxy Note7
“We need more measures to actively inform consumers,” said an agency official Nam Taek-joo. “It appears that consumers are not active in seeking an exchange or a refund.”
The official said that they have asked Samsung to come up with an alternative plan to better inform existing Note7 customers that they have a choice to either get their units replaced or go for a full refund.