Samsung asked to extend its Note7 refund program in South Korea

The South Korean government has asked Samsung to extend to its Galaxy Note7 refund period, which expired this Monday, September 19.

According to the Korean Agency for Technology and Standards – which oversees product safety and recalls – the company’s plan to remove faulty Note7 units from the market is inadequate.

Samsung Galaxy Note7

“We need more measures to actively inform consumers,” said an agency official Nam Taek-joo. “It appears that consumers are not active in seeking an exchange or a refund.”

The official said that they have asked Samsung to come up with an alternative plan to better inform existing Note7 customers that they have a choice to either get their units replaced or go for a full refund.